After Care
Richardson Projects have a dedicated customer care team which is responsible for responding to any reported defects within the properties we have been working on. Our contracts always incorporate a 6 or 12 month defect liability period, which commences from the day we hand over a property.
What is a defect?
A defect can be described as work which has been carried out by Richardson Projects which has later become defective after the handover of the property. This can be relating to materials or workmanship.
How do you report a defect?
If you are a resident, you should report a defect to your landlord or call the number in your resident handbook between 9am – 5pm Monday to Friday.
You can also leave a message on our Out of Hours Number and one of our representatives will contact you as soon as is possible 0845 603 6639
If you are a client, you may decide to have defects reported directly to you so you can keep control of this process.
Once a defect has been reported to us, we endeavour to ensure that the appropriate subcontractor or directly employed operative will be instructed to attend the property in question.
